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What are the benefits of seeing a Psychologist online?

Cyber Clinic is bringing everyday Australians easy access to telehealth services. See how our services can help you improve your mental health and wellbeing.

Specialist care

Specialist issues require specialist care. These practitioners may be rare and hard to find the time to access, especially if they aren’t local to you. The Cyber Clinic app brings your specialist practitioner right to the palm of your hand, allowing you to access them from anywhere in Australia.

Remote access

Good quality and easily accessed help in remote or regional areas is hard to find. Don’t let your health take a back seat. Access top practitioners right across Australia with the Cyber Clinic app, connecting you with the right help for you.

Flexible scheduling

Don’t have time throughout the day? Brick and mortar clinics often have restrictive open hours, but Cyber Clinic allows you to access remote appointments, with many after hours and weekend sessions available.

Quality help

We provide clients with our TAS scoring system, developed specially by Clinical Psychologists. This system allows clients to provide valuable feedback after each session to improve the effectiveness of their healthcare.

FAQ

Frequently asked questions

Read our FAQ and see if there’s already an answer for your questions.

Am I supposed to do anything after I request for an appointment through the Cyber Clinic App?
Absolutely Not, You do not have to do anything at all. Our Practitioner will confirm your requested appointment. In case of any changes, our therapist will personally call you and organise an alternate time which suits both of you better.
Yes, you can claim your rebates, by scanning / manually adding your card details on to your Cyber Clinic app profile.
On the Cyber Clinic app! Yes, that’s right, all you have to do is find a quiet and comfortable place and keep your mobile devices with you. You therapist will video call you on the agreed time, and all you have to do is Answer the phone call and get started.
At Cyber Clinic we use AI integration techniques to track your progress each session. Your progress can be viewed from your app home screen as you start with your sessions.
No assumptions required here! At cyber clinic we understand the importance of having the right therapist and the relationship you share with them. Hence through a simple series of questions surrounded around your problem areas, the app would match you only with the best fit. 
Not much! Just a quiet, comfortable space and a good internet connection.
Call 1300112115 to speak to a human. Or email support@cyberclinic.com.au and get assistance in 24- 48 hours.

Positive change starts here!

Take your first step to a healthier you, download the Cyber Clinic app and be connected with flexible online counsellors, psychologists and therapists that have been picked for you. Take charge of your mental health and wellbeing today.

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You may also find interesting

Learn more about the latest Australian mental health practices and keep connected with Cyber Clinic with these articles.

22-Sep-2021

what is child counselling ? | 6 signs that your child needs it

Child counselling involves therapy to assess the issues that the child is experiencing. The process of child counselling involves the assessment of the child, parents, their school environment, their temperament, habits, likes-dislikes and psychometric tests. This helps in identifying the problem hence providing the best possible solution. Parental counselling is also conducted along with the child for professional tips and advice to deal with their child.    Signs that a child may require counselling    1. Behavior problems at home and outside of the home It is important to be aware of where and when your child acts out especially if behaviours are out of place in certain situations. Homelife such as family dynamics can impact the behaviour of a child. The behaviour of a child can also dramatically change during times of emotional stress especially if these stresses are associated with major life changes.  This can be when they are moving to a new house or losing a loved one. Over time, the child’s behaviour would usually improve however some children have more trouble adjusting compared to others.     2. Sudden changes or withdrawal in usual interests and habits   A shift in interests and habits such as withdrawal and loss of interest from any activities in which the child was very interested can show that there may be underlying reasons for their mental wellbeing. These can be symptoms of depression. It is essential during this period to determine if the disinterest is mood-related or merely fatigue from engaging in that favoured activity. If a child usually enjoys art but has been active in art projects frequently for the past two or more months, he/she may just be tired of engaging in art activities. There can be several underlying factors in which a professional can further assess the shifts in habits and interests    3. Regression Regression can vary however children would act in a younger or needier way including more temper tantrums, sleeping or eating difficulties or reverting to more immature ways of talking.  Regressions are common when any major life changes take place in the home such as a new sibling is born or when divorce occurs. When a divorce occurs within the child’s family, it can be distressing for a child as children often blame themselves for the situation as a result these children feel unlovable. A child having then to choose between parents can cause the child to feel uneasy, anxious,  and guilty, especially when they have to decide who they want to reside with. Additionally,  children whose decisions often do not align with their parents or siblings often feel sad,  confused, distressed, and overwhelmed.  On a positive note, child counsellors can teach children, who are going through or who have gone through a divorce how to cope with their conflicting and confusing feelings through a wide range of techniques, such as deep breathing, art or music therapy, positive self-talk, journaling,  exercising, and talking to a trusted friend or relative about their feelings and thoughts.    4. Social isolation  If your child or teen spending more time in their room and not reaching out to family or friends, this is another sign that they may need to get some extra support. While some children may want a little downtime to themselves, too much alone time can exacerbate depression.  Not sure what social isolation may look like as a child? Here are a few ways that children socially isolate when they are upset:  Eating lunch alone  Avoiding playdates and other social activities  A lack of desire to leave the house for any reason    5. Unusual behaviours If a child is displaying more heightened distress, frequent crying, sadness, anger, irritability, agitation, or not engaging in previously enjoyable activities this may also signal there are mental health issues that a psychologist could help with. Other things to be aware of are:  Change in sleeping patterns may mean a child may be feeling anxious or depressed. Perhaps the child is having trouble falling asleep due to certain stresses or concern  Headbanging  Repeated biting, hitting or kicking    6. Self-harm If your child shows any feelings or ideas of self-harm, it is important that you seek help for them urgently. This can present itself subtly with hints of hopelessness and loneliness. Otherwise, it can be much more direct and can be known with the presence of suicidal thoughts and cutting.   While suicidal thoughts and cutting may seem extreme for younger children, it is important to note that feelings of self-harm can be expressed in various ways. Hitting oneself, banging one’s head against something or digging nails into the skin are signs of self-harm. If you notice any of these behaviours, acknowledge them and seek professional assistance for your child immediately.  Here are more signs that a child may require child counselling    Importance of child counselling Counselling for children is important especially if they are experiencing any of the above symptoms. Child counsellors are certified mental health specialists with an expert to deal with children. They know how to attend to a child and identify what’s wrong with them. They are trained to go deep inside the mind of children and find the problematic area. It is also an opportunity for the child to learn to regulate their emotions and understand the connection between their feelings and behaviour in order to have more control over them.    The therapist develops a relationship of trust with the child allowing the child to freely express themselves, gain awareness and understanding of the inner-self. This can help the child in the long run with:  Increase in self-esteem and confidence  Decrease of anxiety and depression.  Development of a healthy sense of self   Increase of social competencies  If you notice any signs or symptoms shown above, please seeking online professional help for the benefit of your child, especially during times of Covid. Please rest assured as our professionals are here to help you!  If you would like to consult or connect with a professional feel free to download our Cyber Clinic app on the Apple Store or on Google Play. You may also head to how it works on how to download the app. Our practitioners offer Medicare rebates.   
30-Aug-2021

covid and lockdowns - time for a mental health reset

In June 2020, Professor Klaus Schwab, Founder of the World Economic Forum, commented "The pandemic represents a rare but narrow window of opportunity to reflect, reimagine, and reset our world". Of course, none of us could have foreseen that COVID would continue to wreak destruction on lives and communities across our planet well into 2021, disconnecting us from our families, from the freedoms of our everyday lifestyles, and from our taken-for-granted opportunities to travel, meet new people, adventure and explore. 2021, for many of us, has been a year in which our world has grown smaller, cocooning for months on end inside our homes, living our social and work lives through laptop screens and phones. For others, it’s been a year of extended work hours in manufacturing, retail, healthcare, freight delivery and all the other services that function to keep our communities going with the essentials to survive. Under such circumstances, it’s not hard for deep fatigue, irritability, worry, depressed thoughts, and a motivation-sucking vacuum to slip unnoticed into our minds and bodies, weighing us down and drowning out the small pleasures of our daily lives – the coffee we drank in a slant of early morning light, a giggle we’ve shared, the early feel of Spring, the lengthening twilight of our evenings. While the pandemic has taken away from our daily lives, it has also given something back in equal abundance – the gift of time. It's time for a reset With the lessened need for long commutes and the general busyness of our everyday pre-COVID activities, and to paraphrase Professor Schwab, this precious window of time offers each of us an opportunity to reflect on how we have been living our lives, re-imagining what we would like to change about our every day, and resetting what is needed to bring about sustained, meaningful and purposeful change to our inner and outer lives. A way to start reflecting on this is to have a think about what really matters to us in life – what we would want our legacy to be. Some questions we can ask ourselves to identify our deeper values are: How do I want to feel about myself and how do I live my life? How do I want my loved ones to feel about me? What matters to me about my physical and emotional health? What do I want to give to my community/other human beings? What kind of parent/partner/sibling/child do I want to be? What is important to me about my work life? How do I want to grow as a person? Acceptance and Commitment Therapy In Acceptance and Commitment Therapy, we call this the Life Compass – a navigational tool to help us conduct our lives guided by a deep sense of stability and inner wisdom. One of the great things about reflecting on these questions is the realisation that we can all make positive changes in ourselves and in our actions now. They’re not dependent on pandemics, lockdowns, vaccination status, what we have/what we don’t have – we already have the seedlings to grow and cultivate new attitudes and behaviours in each new moment.  If you would like to consult or connect with Clodagh, feel free to download our Cyber Clinic app on the Apple Store or on Google Play. You may also head to How it Works on how to download the app. 
24-Aug-2021

how to overcome depression at home | covid-19 support

Depression is not just sadness that stays with you for a few weeks, depression is a condition that impacts your everyday thoughts, feelings, behaviour, or actions in the long run   Depression symptoms include    A huge decline in interest and pleasure in activities you used to enjoy  Negative thoughts Loss of energy, constant fatigue, and issues with sleep The shift in appetite and weight Difficulty with concentration and making decisions Withdrawal from close/loved ones Depend on alcohol and sedatives Low Self- esteem to thoughts of suicide/death Anxiety and depression can occur at the same time, if you are also experiencing anxiety, we have more information on how to cope with anxiety    Ways to tackle depression at home   Diet During times of stress, anxiety and depression, you may experience a shift in diet and appetite that can also impact your lifestyle. Hence it is essential to eat mindfully and healthily by choosing the types of foods and how much to eat. This will improve your diet performance and can reduce symptoms of depression. Nutrients such as healthy fats, fibres to vitamins and minerals play a role in our mental health and function. Moreover, don’t forget the food pyramid. The food pyramid is a basic starter and guides on what food groups we should consume and how much we should consume. You can take a BMI quiz and view your meal plan based on your and your body type.  Meditation Practising mediation regularly assist your brain in managing stress and anxiety that can be a root cause for depression. Meditation teaches our mind to maintain focus and to return to that focus when symptoms of depression interfere.  Exercise A stronger body = a stronger mind. Exercising releases endorphins and brain chemicals that can improve your sense of well-being. It also assists in building your confidence while allowing you to take your mind of negative thoughts or feelings that can arise from depression and anxiety. In times of Covid, gyms may not be open to everyone, however, there are many workout videos you may complete at home with just the tip of your finger. Remember consistency is key for an effective workout.  Create or try something new    Even just baking a batch of new cookies for yourself or creating new artwork or trying a new craft, getting creative enables productivity and assist in mindfulness especially during times of depression   Instructable is a creative community of people who explore and share  their projects with step-by-step instructions   Online counselling and therapy Seeking online professional help is an important part of overcoming depression and anxiety. Just like the flu, fever or migraines, we should seek an expert or doctor when we need help. The same applies to our minds as they are not always perfect. If there are any signs of depression and anxiety especially during times of Covid, rest assured as our professionals are here to help you!  If you would like to consult or connect with a professional feel free to download our Cyber Clinic app on the Apple Store or on Google Play. You may also head to How it Works  on how to download the app. Our practitioners offer Medicare rebates. Remember, balance and consistency is key to everything. We understand your motivation might be low but if you are going through depression, anxiety or stress. Remember you are not alone and Cyber Clinic is here for you. Start your online counselling now, improve your diet, begin your journey to exercising even if times are tough, you can do it!    
15-Jul-2021

5 ways to stay sane through covid-19 lockdown | online therapy

5 Ways to stay sane through uncertain times  The current global crisis that we all love to hate, Covid-19, may seem like a battle with a highly infectious virus - but seemingly, the real fight most of us are having is with our own sanity. Last year Victorians were plunged into one of the most strict lockdowns globally. As a result, the state found out in unison just how dangerous isolation can be.  With many arguing the efficacy of state-wide lockdowns, what is clear is that we may not have seen the end of them just yet. Despite the lighter side of lockdown pushing people towards new hobbies, the reality is that such a sudden change in routine can spell disaster for those with even the strongest of mental health.  Keeping “sane” is easier said than done, and there is no one task that will help you survive time spent in extended lockdown, but we have compiled five simple tasks to consider that will likely help you manage your mental health better.  1. Connect with friends and family  A problem shared is a problem halved; we are social creatures by nature, and connecting with a friend or family member and discussing what you’re going through help to alleviate stress caused by too much of your own company. Make sure you check in on friends that live alone and don’t be afraid to reach out to loved ones if you need someone to talk to.    2. Stick to a routine  The most significant disruption the Victorian lockdowns have had is to our daily routines. Despite how much we all hate Mondays, going into the office and following your morning ritual as you pour your cup of coffee and fire up your computer is a routine that keeps you sane. You may not have a very long commute now working from home, but having set times for when you get up from bed and take your breaks - even on weekends - can help maintain a sense of normalcy in such unprecedented times.    3. Exercise  We have all heard it before, but the science doesn’t change: exercising is good for your mental health. It can be hard to find the motivation to do a full workout, but something as simple as trying to break a sweat with a quick home workout or just sticking to your step goals each day is sufficient to release enough endorphins and serotonin to keep your mind and body in check.    4. Keep a journal  Given long enough time cooped up at home and the days will begin to blur into one. A great way to fight off that depressive feeling of monotony is to keep track of each day with a journal. Many, however, confuse journaling with the expectation of writing a short novel before bed, which of course, isn’t sustainable. Three quick paragraphs before bed are all you need to be able to take a brief account of the day. Make sure to note specific tasks and try to recall emotions felt through the day - remember, it’s just for you to read so you can be as honest as you like.    5. Seek professional help  If you’re feeling like the time in isolation is starting to get to you, then don’t be afraid to speak to a professional. Even if you feel like you are coping, professional help should be seen as an exercise to keep your most important muscle, your brain, healthy, rather than as a cure for when something is wrong.  Cyber Clinic has made seeking online therapy easy with their Cyber Clinic app, allowing you to have video consults with professional mental health support. Once downloaded, you can perform a short quiz to help match yourself to the right therapist for you, plus you can take advantage of up to twenty Medicare rebatable sessions within the app.  Through this time of uncertainty and rapid change, there is no expectation to get through it without some hiccups along the way. So, whether you implement just one task in this list or all of them, find the balance that helps you feel okay and maintains a sense of peace and normalcy in your day-to-day life.
25-Jan-2021

neuroplasticity for healthy minds

Your mind can repair and rewire itself. The ability of the brain to adapt to changes in your environment by forming new neural connections overtime is defined as neuroplasticity. Neuroplasticity explains how the human brain is able to adapt, master new skills, store memories and information and even recover after a traumatic brain injury.  Some ways to increase the plasticity in your brain Quality sleep Early to bed, early to rise will help fight fatigue, reset our bodies to keep our memory and health in top shape. The National Sleep Foundation recommends 7-9 hours of sleep Intermittent fasting Intermittent fasting helps stimulate your brain by calorie-restriction. Fasting increases synaptic plasticity, promotes neuron growth, decreases the risk of neurodegenerative diseases, and improves cognitive function according to the Society for Neuroscience. During fasting, a metabolic shift lowers the body's leptin levels, a hormone produced by fat. As a result, the brain receives a chemical signal for neurons to produce more energy. Travel Open your mind to new possibilities and experiences by getting on the road. Take a weekend road trip to a different place and give your brain the same stimulation as travelling overseas. Memory training Start with remembering names, pictures, poems and your not-so favourite movie or sports stars. This stimulates your mind to produce new neural pathways.  Meditation  Meditation 6x6x6x6 For 12 minutes a day, find a quiet place and give yourself a gift for life. Start with breathing through your nose for 6 seconds, hold your breath for another 6 seconds, exhale for 6 and pause for 6. Do this 6 times.  Revert to normal breathing.  Exercise Move faster, walk longer, jump higher, breath deeper. All these simple changes help to produce happy hormones in your body for you to function at your best at all times
07-Aug-2020

how i tackled anxiety

One in six Australians is currently experiencing depression or anxiety or both. Beyond Blue Breakdown: 17.0% of Australians aged 16 to 85 have experienced anxiety and/or affective disorder in the past 12 months. This is equivalent to 3.2 million people today. This is one of our team member’s stories on how she tackled anxiety.   Tash has been suffering from anxiety since her mid-twenties. “All of a sudden the fear of being surrounded by tall buildings, being in an elevator, driving a car and sitting on board for a flight, became overwhelming and very scary for me. I was becoming my own enemy and the voices in my head told me that I was a threat to myself. I thought that one day these feelings would leave me, and they did, however, after several years, the type of fears changed, yet the anxieties remained. Walking alone in the dark from the tram stop to my house, being the only passenger in a taxi, the constant fear of losing my job, the list went on. I ended up having frequent panic attacks, would call an ambulance believing that I was having a heart attack. The pains in my chest would become unbearable yet, the doctor’s report on my heart health and blood tests were fine. I trialled various diets, did all sorts of physical exercise and spent time with quality social networks and friends, but would come back to the anxious moments and endless thoughts of the worst-case scenarios in any moment of being on my own. I disliked my own company as this was when my mind played up. The activities that I was enjoyed, became a task and I lived in my boxed mind.  I was later diagnosed with an autoimmune condition as my body was either in a flight or a fight mode. Someone once told me, that when we are sad, our organs weep. This was true indeed. Constant arguments, misunderstandings with close people and family members, very little to no sleep for endless nights and no energy underpinned the feelings of low self-esteem and self -worth and I began questioning my existence and why all this defined me. I knew I had to see a therapist, but I struggled with finding time in work hours and also could not afford the cost of seeing one on a weekly basis. When I finally was provided an EAP benefit, I could not align with many psychologists or vice versa, and finding the best-fit mental health practitioner for my needs was not easy. It has been four months since I last saw my psychologist. She helped me ground myself, by bringing me back to the now. CBT and probing into the whys of my reactions to events and my thoughts and fears, I learnt about myself and knew that I was to change a few things in my life to get ahead of my situation. I started with being loyal to my needs first. I went to every psych consult religiously, and in the third session, realised how I was changing as a person, I felt strong, proud and empowered. I was taught to create boundaries and continue to enjoy amazing connections with my friends and loved ones. I learnt to self-love and nurture my needs ahead of others. I was learning to say “no” politely and firmly and to stand in what I believed. I felt like I could surrender to the new me and still feel free. Fast forward to now, I do these things daily to keep on top of my mental health: Embrace me and accept me for who I am Remind me of my strengths, values and principles Tell myself it is ok to not be ok Respect myself and others Not take life too seriously Take deep breathes and breaks from work throughout the day Be selective about friends and continue to be kind and loving Treat myself to my favourite snack, movie and pastimes without feeling guilty Do gentle exercises daily to rejuvenate Make a point to eat healthy fruit, veg, seeds and drink a lot of water Go to bed early and switch off from the screen an hour in advance It is ok to say no to demanding friends and relatives
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