Mental Health Practitioner - all you need to know

Find out more about how Cyber Clinic helps connect Therapists with clients right across Australia using innovative healthcare solutions.

COOPERATION

How Practitioners work with Cyber Clinic?

online mental health session using mobile

Convenience that works for you. Cyber Clinic gives you access to clients from anywhere with a stable internet connection, connecting you through secure online video consultations. Reduce your admin load with Medicare rebates processed automatically through the app. Focus on increasing revenue and improving therapist-client relationships with the Cyber Clinic app.

Our Practitioners enjoy many benefits, including:

Increased client base
Access to rural clients
Fast and guaranteed payment
Flexible working hours
Low overhead
Engagement analytics to improve your service and client outcomes

ONLINE THERAPY

How online therapy is improving client outcomes

Telehealth and video conferencing have been the saviour in recent times. With a world torn apart by a pandemic, remote connections have been what has held relationships, both social and business, together. Cyber Clinic provides therapeutic solutions to Australians located in metropolitan, remote and hard to reach places by offering easy online access to quality Psychology services.

3.2 million

Telehealth consultations 2019

6.0 million

Telehealth consultations 2020

With Cyber Clinic

The benefits of working from home have been broadcasted widely; reduced overheads, flexible working hours and a more controlled work/life balance. Cyber Clinic allows practitioners to consult from wherever is most convenient and clients to connect around their busy schedules.

A Female Psychologist listening to a male client

Without Cyber Clinic

Face to face consultations have restricted clients in the past, meaning those living in rural areas have had to travel long distances to find the specialist help they need. Even those in bigger cities can find it difficult navigating clinic wait times and practitioner shortages. Online consultations mean that everyone has access to mental health services, no matter where they live or how busy their lives are.

YOUR STEPS

How do I get started?

The process is simple for both practitioner and client, just follow these steps to begin

Register

Simply find the "Get Started" button on the top right corner of the menu bar and click on the practitioner login button to get started.

Fill in personal info

Register your profile by entering all your details as required. Make sure you update your availability when you start, so clients can book with you sooner. We will be in touch shortly after to verify your details before your account is live on our platform.

Match with a client

Cyber Clinic will match you to clients based on your specialities and areas of expertise. Make sure you select these carefully when filling out your profile to ensure quality matches.

Receive feedback

Clients will be prompted to provide feedback at the end of every session. Visit the Therapeutic Alliance Score in your profile to help monitor and tailor your therapy.

See Video Guides

WHO WE WORK WITH

Our Partners

Cyber Clinic is proud to work with clinics and organisations across Australia that are doing incredible work in the Mental Health space.

FAQ

Practitioner FAQ

Want to know more about Cyber Clinic? We’ve answered the most commonly asked questions to make providing online therapy easy.

What do I need to get started?

All you need is your existing qualifications as a mental health professional, and a computer with a good quality Internet connection, and your own private space.

What constitutes a ‘mental health practitioner’?

All psychologists, psychiatrists, mental health nurses, mental health social workers and counsellors who have appropriate qualifications, training and experience and meet Australian standards.

What does it cost me to use the platform?

Say goodbye to rental, office lease, reception wages, travel costs and EFTPOS Fees. Cyber Clinic charges a percentage (20%) of the fees for all completed consultation. For example, if the fee for an hourly consultation is $100.00, you will receive $80.00. There are NO other hidden fees or charges.

What can I charge for my hourly rate?

Determine your own hourly rate for all retail clients, you are in charge!

How do I get paid for the Cyber Clinic sessions?

You do not need to worry about taking payment from clients. Clients pay the consultation fee to Cyber Clinic in advance to secure their booking. Your part of the fee for each consultation is transferred into your nominated bank account at the end of each month along with a summary statement of all consults.

Are clients eligible for Medicare rebates when using Cyber Clinic?

Yes, Medicare rebates are available for video consultations between psychiatrists, psychologists and mental health social workers and their clients. The client must live in an eligible telehealth area, classified as Modified Monash Model areas 4-7. Please visit http://www.doctorconnect.gov.au/internet/otd/publishing.nsf/Content/locator to determine eligibility.

How secure is Cyber Clinic?

Cyber Clinic meets the Health Insurance Portability and Accountability Act (HIPAA) standards. Video connections are protected by end-to-end encryption technology and remain within Australian servers and are not recorded for any purpose. Cyber Clinic complies with the Australian Privacy Act (1998). Any data stored is for emergency contact details and Medicare purposes and is owned solely by Cyber Clinic.

Do I need to download anything to use Cyber Clinic?

No. You are able to access Cyber Clinic using web browsers such Google Chrome or Firefox.

What happens with appointment cancellations?

If a client cancels their appointment with more than 24hours notice they will receive a full refund and you will be notified of the cancellation. If they cancel within 24hours of their appointment, they will be charged 50% of the consultation fees. No Shows are charged the full consultation fee.

Can I setup an organisation with other providers operating under me?

Yes, definitely! All fees will be paid into your organisation’s nominated account, and then it is up to you to pay each individual provider as per your normal arrangements. To set up your clinic or organisation, please email support@cyberclinic.com.au or call 1300 112 115.

I am not located in Melbourne, can I still register with Cyber Clinic?

The answer is Yes. With Cyber Clinic we have practitioners and clients located Australia wide. Our inbuilt time zone feature allows a seamless booking process reflecting the exact time from your location.

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OPINIONS

Practitioner Experience at Cyber Clinic

Hear from our partners about their experiences with Cyber Clinic.

Review date: 20.04.21

Cyber clinic is a fantastic platform for reaching clients in need and giving me the flexibility to practice effective psychology remotely. The staff have been extremely helping around using the platform effectively. The performance metrics have been very helpful in giving me a visual insight to the client needs. I highly recommend using Cyber Clinic for Psychologists wishing to expand their telehealth skills and reaching more people in need.

Ms. Sarah Van Der Pluym PSYCHOLOGIST

Review date: 07.04.22

Let me tell you about Louise Edwards, our Practitioner Success Manager for Cyber Clinic.Louise offers feedback to clinicians to help them get the best out of the platform, but she doesn't just give tech advice, she offers honest personal and professional insights across the board to enhance your practice, she really wants us to succeed! A moment of gratitude, please keep pushing us to be the best we can be as clinicians and colleagues, your integrity and brave words are much appreciated!

Mr Craig Willis Couples and Family Therapist

Review date: 14.02.20

Telehealth is a convenient way for many clients to receive health services. I have found Cyber Clinic to be an excellent platform for me to deliver mental health services. It reliably allows my clients and me to focus on our therapy together, without any distraction or disruption from the technology. Cyber Clinic simply does what it is supposed to do and does it well.

Dr. Tony Florio Clinical Psychologist

Review date: 27.10.21

Cyber Clinic facilitates the engagement of professional psychologists at the convenience of those seeking therapeutic services. It delivers passionate support and offers people accountability to their own appointments.

Dr Lin Chew PSYCHOLOGIST

Review date: 05.11.21

Cyber Clinic is a refreshing platform for the clinician, and for clients to actively have input about what is working well, or factors not so useful. The client is able to give honest feedback to help practitioners respond to actual needs. Also, for ease of administration, the invoicing calendar booking system, and in-house video interface, gives technical confidence to all users. These features give back some precious time to be creatively ready for each encounter. Brilliant!

Mr. Craig Willis Couples and Family Therapist

Review date: 01.04.22

Cyber Clinic's user-friendly online platform (the best video call function I have used) and highly responsive IT/admin support have been a real highlight of my journey with Cyber Clinic so far. It allows me to focus on what I love, which is to provide an empathic, safe space for my clients. The Therapeutic Alliance data also provides a unique opportunity for both therapist and client to reflect on how the sessions are going, which has been very useful feedback.

Elaine Chen Clinical Psychologist

Contact us

Still have questions about Cyber Clinic?

Get in touch with our team to help with any questions you may have about online mental health and therapy.