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General Practitioner - all you need to know

Find out more about how Cyber Clinic helps you connect your patients with convenient mental healthcare that works for them.


How Health Providers work with Cyber Clinic

psychologist listening to a female patient

As health providers, you want to connect your patients with the best possible mental health services available to them. Unfortunately, in the past, patients are restricted by what services they have nearby and have time to access. With Cyber Clinic, we are bringing the best specialist services to them.

We provide clients with an innovative referral process, making it easier to reach out to their GP for quality healthcare while taking the strain off practitioners with easy to use Mental Health Plan templates. All our Therapists are APHRA registered and vetted internally against our clinical governance guidelines. Patients are also encouraged to provide ongoing feedback after each session to help tailor their health care outcomes.

We are empowering your patients to take charge of their mental health and live fuller, happier lives. We encourage each client to find the right help for them, matching them with specialist care using an AI-driven algorithm that creates a selection of the best available therapist according to their specialties. Refer to Cyber Clinic to make sure that your patients get the right help they need.


How online therapy is improving client outcomes

Telehealth and video conferencing have been the saviour in recent times. With a world torn apart by a pandemic, remote connections have been what has held relationships, both social and business, together. Cyber Clinic provides therapeutic solutions to Australians located in metropolitan, remote and hard to reach places by offering easy online access to quality Psychology services.

With Cyber Clinic

Finding the right help for patients can be a struggle, usually, the only options are generic mental health clinics within travelling distance of the patient's home or office. Finding help specific to their needs requires research. Cyber Clinic does this for you, offering valuable insight into each psychologist that is matched with the user based on their skill areas and expertise.

psychologist listening to a female patient
Without Cyber Clinic

Face to face consultations have restricted clients in the past, meaning those living in rural areas have had to travel long distances to find the specialist help they need. Even those in bigger cities can find it difficult navigating clinic wait times and practitioner shortages. Online consultations mean that everyone has access to mental health services, no matter where they live or how busy their lives are.


How to refer a patient?

Referring patients to Cyber Clinic is simple and easy, just follow these steps.

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psychologist listening to a female patient
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All your patient needs to get started with us is a mobile phone to download the Cyber Clinic app. It is important to remind your patient that we are a Telehealth Psychology Clinic, and all appointments will be carried out through our app.



Simply send us your patient’s Referral Letter and Mental Health Treatment Plan via email or FAX : +61 3 8676 1929 and we will take it from there. We will follow up with you once your referral is received. Please make sure to stipulate the patients' concerns and the number of sessions required on the MHTP.

Address your referral to:
Cyber Clinic
Level 2 488 BOURKE STREET,
Melbourne Victoria 3000


Our Partners

Cyber Clinic is proud to work with clinics and organisations across Australia that are doing incredible work in the Mental Health space.


General Practitioner FAQ

Want to know more about Cyber Clinic? We’ve answered the most commonly asked questions to make referring online therapy easy.

Question and Answer Icon What type of Patients can I refer?

Via mobile phone or Ipad only, not a PC or laptop.

  • Male or Female between the ages of Ages 6+ to 80
  • Private Patients
  • Medicare rebated patients using a current Mental Health Care Plan or Chronic Disease Management Plan.
  • NDIS Self-Managed and Plan Managed Clients
  • Corporate (EAP)

*Please note: No bulk Billing Patients

Important Information:

If your patient is in acute crisis, which presents a risk to the patient (ie: high risk) or others, please contact your local Emergency Department.

Yes, we do!

It is a rebated component from Medicare that your patient receives.

We are not a Bulk Billing clinic.

  • GP’s, please email or Fax Two documents “Referral” and “Mental Health Treatment Plan”
  • Please stipulate the patients concerns and the NUMBER of sessions required on the MHCP
  • Address your referral to: Cyber Clinic Level 2 488 BOURKE STREET, Melbourne Victoria 3000
    Ph: 1300 112 115 and Fax: +61 3 8676 1929
  • Send to Email

They can call 1300 112 115 , we provide service Australia Wide.

Via mobile phone or Ipad only, not a PC or laptop.

  • iPhone 5 or newer & iOS update 10 or newer
  • Android update 6 or newer
  • Must be connected to 4G data or Wifi

Practitioner Experience at Cyber Clinic

Hear from our partners about their experiences with Cyber Clinic.

Review date: 20.04.21

Cyber clinic is a fantastic platform for reaching clients in need and giving me the flexibility to practice effective psychology remotely. The staff have been extremely helping around using the platform effectively. The performance metrics have been very helpful in giving me a visual insight to the client needs. I highly recommend using Cyber Clinic for Psychologists wishing to expand their telehealth skills and reaching more people in need.

Psychologist Australia Cyber Clinic
Ms. Sarah Van Der Pluym PSYCHOLOGIST

Review date: 07.04.22

Let me tell you about Louise Edwards, our Practitioner Success Manager for Cyber Clinic.Louise offers feedback to clinicians to help them get the best out of the platform, but she doesn't just give tech advice, she offers honest personal and professional insights across the board to enhance your practice, she really wants us to succeed! A moment of gratitude, please keep pushing us to be the best we can be as clinicians and colleagues, your integrity and brave words are much appreciated!

Psychologist Australia Cyber Clinic
Mr Craig Willis Couples and Family Therapist

Review date: 14.02.20

Telehealth is a convenient way for many clients to receive health services. I have found Cyber Clinic to be an excellent platform for me to deliver mental health services. It reliably allows my clients and me to focus on our therapy together, without any distraction or disruption from the technology. Cyber Clinic simply does what it is supposed to do and does it well.

Child Psychologist on the Cyber Clinic app
Dr. Tony Florio Clinical Psychologist

Review date: 27.10.21

Cyber Clinic facilitates the engagement of professional psychologists at the convenience of those seeking therapeutic services. It delivers passionate support and offers people accountability to their own appointments.

Psychologist on the Cyber Clinic app

Review date: 05.11.21

Cyber Clinic is a refreshing platform for the clinician, and for clients to actively have input about what is working well, or factors not so useful. The client is able to give honest feedback to help practitioners respond to actual needs. Also, for ease of administration, the invoicing calendar booking system, and in-house video interface, gives technical confidence to all users. These features give back some precious time to be creatively ready for each encounter. Brilliant!

Psychologist on the Cyber Clinic app
Mr. Craig Willis Couples and Family Therapist

Review date: 01.04.22

Cyber Clinic's user-friendly online platform (the best video call function I have used) and highly responsive IT/admin support have been a real highlight of my journey with Cyber Clinic so far. It allows me to focus on what I love, which is to provide an empathic, safe space for my clients. The Therapeutic Alliance data also provides a unique opportunity for both therapist and client to reflect on how the sessions are going, which has been very useful feedback.

Psychologist on the Cyber Clinic app
Elaine Chen Clinical Psychologist
mental health online app
Contact us

Still have questions about Cyber Clinic?

Get in touch with our team to help with any questions you may have about online mental health and therapy.